Terms & Conditions
Last updated: 2 April 2026
1. Introduction
These Terms & Conditions (“Terms”) govern your use of the Emergency Plumbing Sligo website and any plumbing, heating, or related services provided by Emergency Plumbing Sligo (“we”, “us”, or “our”). By accessing our website or using our services, you agree to these Terms.
2. Services
Emergency Plumbing Sligo provides plumbing and heating services across County Sligo, Ireland, including but not limited to:
- Emergency plumbing repairs (available 24/7 – 365 days)
- Burst pipe repairs and water leak detection
- Blocked drain clearing
- Boiler repairs, servicing, and installations
- Central heating system maintenance and repairs
- Power flushing
- General plumbing work
All services are subject to availability and our ability to safely carry out the work.
3. Quotations and Pricing
We provide free, no-obligation quotes for all work. All quotes are valid for 30 days unless otherwise stated. Prices are inclusive of VAT where applicable.
For emergency call-outs, we provide an upfront price assessment before work begins. There are no hidden fees. If additional work is needed, we will seek your approval before proceeding.
4. Appointments and Access
By booking an appointment, you agree to:
- Provide safe access to the area requiring service
- Ensure an authorised adult (18+) is present during the service
- Inform us of hazards, structural issues, or prior work
- Give reasonable notice for cancellations or rescheduling
We aim to arrive within the agreed time window. Emergency response times may vary but generally aim to be within 60 minutes, depending on conditions.
5. Payment Terms
Payment is due upon completion unless otherwise agreed in writing. We accept cash, bank transfer, or card payments where facilities exist.
For larger projects, deposits or staged payments may be required, as agreed in advance.
Late payments may incur interest under the European Communities (Late Payment in Commercial Transactions) Regulations 2012 (S.I. No. 580 of 2012).
6. Guarantees and Warranties
We guarantee our workmanship for a minimum of 12 months unless otherwise stated. Manufacturer warranties may apply to parts installed.
Guarantees do not cover:
- Damage from misuse, neglect, or third-party interference
- Normal wear and tear
- Pre-existing issues not addressed during service
- Problems resulting from failure to follow our maintenance advice
7. Liability
We hold comprehensive public liability and professional indemnity insurance.
Our liability is limited to the cost of services provided or direct damage caused, whichever is less.
We are not responsible for:
- Indirect or consequential losses (e.g., loss of earnings, business interruption)
- Damage due to pre-existing defects or deterioration
- Delays caused by factors outside our control (e.g., weather, supply chain issues)
8. Cancellation
- Non-emergency appointments require at least 24 hours’ notice.
- Emergency call-outs cancelled after dispatch may incur a reasonable travel charge.
You may have additional cancellation rights under the Consumer Rights Act 2022 (Ireland) for off-premises or distance contracts.
9. Complaints
We take complaints seriously. To raise a concern, contact us:
- Phone: +353 85 708 8979
- Email: sospropertyservicesligo@gmail.com
We aim to acknowledge complaints within 2 working days and provide a full response within 10 working days.
10. Website Use
Website content is for general information purposes. While we aim for accuracy, we make no warranties regarding completeness or correctness.
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorised access to systems
- Reproduce or exploit content without written permission
11. Intellectual Property
All content on our website, including text, images, logos, and design, is owned by Emergency Plumbing Sligo or its licensors and protected by copyright laws. You may not reproduce, distribute, or use content without our written consent.
12. Third-Party Links
Our website may include links to third-party sites for convenience. These do not imply endorsement, and we are not responsible for their content or privacy practices.
13. Governing Law
These Terms are governed by the laws of Ireland. Disputes will be subject to the exclusive jurisdiction of Irish courts.
14. Changes to These Terms
We may update these Terms at any time. Changes will be posted here with an updated “Last updated” date. Continued use of our website or services constitutes acceptance of the revised Terms.
15. Contact Us
For questions about these Terms or our services:
- Business: Emergency Plumbing Sligo
- Phone: +353 85 708 8979
- Email: sospropertyservicesligo@gmail.com
- Availability: 24/7 – 365 Days
- Address: Sligo, Ireland
