Privacy Policy
Last updated: 2 April 2026
1. Introduction
Emergency Plumbing Sligo (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and plumbing services.
By using our website or engaging our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and location when you request a quote, book a service, or contact us.
- Service Information: Details about your property and the plumbing or heating services you require.
- Payment Information: Payment details required to process invoices. We do not store full card details.
- Website Usage Data: Pages visited, time spent, and referring URLs collected through cookies and analytics tools.
- Device Information: Browser type, operating system, and IP address collected automatically.
3. How We Use Your Information
We use your personal data to:
- Provide and manage our plumbing and heating services
- Respond to enquiries and provide quotes
- Schedule and manage appointments
- Process payments and issue invoices
- Send service-related communications (reminders, updates)
- Improve our website and user experience
- Comply with legal obligations
4. Legal Basis for Processing
Under GDPR, we process your data based on:
- Contract: To deliver services you request
- Legitimate Interest: To operate and improve our business
- Consent: When you submit forms or explicitly agree
- Legal Obligation: To comply with applicable laws
5. Cookies and Tracking Technologies
We use cookies to improve your browsing experience.
Types of cookies we use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage (e.g., Google Analytics)
- Marketing Cookies: Used for advertising and campaign tracking
You can control cookies through your browser settings. Disabling them may affect website functionality.
6. Third-Party Services
We may share data with trusted third parties such as:
- Analytics tools (e.g., Google Analytics / Tag Manager)
- Contact form systems
- Hosting and security providers
All third parties are required to handle your data securely and in compliance with applicable laws.
7. Data Retention
We retain personal data only as long as necessary. Service records may be kept for up to 7 years to comply with legal and financial requirements.
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Request data portability
- Object to data use for marketing
To exercise these rights, contact us using the details below.
9. Data Security
We implement appropriate security measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute protection.
10. Children's Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions or wish to exercise your data rights, contact us:
- Business: Emergency Plumbing Sligo
- Phone: +353 85 708 8979
- Email: sospropertyservicesligo@gmail.com
- Availability: 24/7 – 365 Days
- Address: Sligo, Ireland
